Office Policies and How-To's
schedule an appointment in our Dallas office, call
214-363-5535. When the automated phone system
answers, press 2 to connect with the scheduler.
To make an appointment at our Plano office, call
972-867-4658, then press 1 for scheduling.
We will call you with a courtesy reminder two days
before your upcoming appointment.
Please be sure to have the following items with you
when you arrive at our office:
- Insurance card(s)
- An up-to-date list of your prescriptions,
over-the-counter medications and/or supplements,
including dose and frequency.
- Previous blood test results and any pertinent
new information from other physicians that yet may
not have been forwarded to our office
- Co-payment (due at the time of your visit)
obtain a refill for a regularly used medication, please
request a prescription during your office visit. It
may be necessary otherwise for you to come by our office
to pick up your refill prescription. We cannot accept a
fax or telephone prescription request from a pharmacy.
If you are unable to keep an appointment, please
provide us with 48 hours notice prior to your scheduled
visit. In the event of a sudden and urgent situation,
please contact us as soon as possible. This will allow
us to re-enter you into the schedule as well as to
accommodate patients awaiting appointments or those who
need to be seen due to illness or other special
circumstances. There may be an administrative fee for
missing an appointment without contacting our scheduler.
the event of serious illness or injury occurring outside
of our regular office hours, call 9-1-1 or go to the
hospital emergency room. For other medical concerns
needing attention prior to the next business day, call
the office and provide your name and phone number. You
will be contacted by the physician on call.
Endocrine Associates of Dallas works
with most major insurance plans. However, questions
about coverage or benefits should be directed to your
insurance company or checked in your schedule of
benefits. Please be aware that any costs not covered by
insurance are due at the time of your appointment. This
includes co-payment and deductible. Your insurance plan
may also require you to pay a portion (“co-insurance”)
of various medical care fees. For information, check
your schedule of benefits or contact your insurance
provider. There is also a charge for clerical and
administrative services which are not covered by
insurance but may be requested by patients. Many require
significant office staff time. The fees range from
$15-$100 and include the following services:
- Medical Records - copying for the patient (there
is no fee for sending records directly to another
physician) See the “Medical Records” section below.
- Requests for “prior authorization” forms from an
insurance company for coverage of medication or
services (Patients can request such forms from the
insurance company at no charge)
- FMLA forms, disability forms, insurance appeals
and letters to be used for legal purposes
- Telephone consultations: frequent or lengthy
- Growth Hormone start-up services: preparation of
patient application and pre-certification.
There may be a service charge for missing an
appointment without notifying our appointment scheduler.
Please refer to the “Cancellations” section on this
Additional information regarding specific service
fees is posted in our office.
Forms of payment accepted by our office are check,
cash, insurance assignment and the following credit
To obtain copies of your medical records, call the
office to be connected with the Medical Records staff.
EAD requires you to sign a Medical Records Release Form
prior to forwarding your information. If you request
copies of records to be sent directly to another
physician, there is no charge. However, there is a
nominal service fee required in advance for obtaining
copies of medical records for any other purpose.
Due to the volume of requests for medical records
we require 10 business days to complete these services.
Therefore please notify us well in advance of the date
that you will need to obtain or forward a copy of your